Frequently Asked Questions
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For a detailed step-by-step process on what happens when you text or chat with 988, click here.
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Anyone who is struggling can use this service, whether it is someone who is depressed, needs to talk, or is contemplating suicide is encouraged to text 988.
Our caring crisis specialists are here to listen and support you through whatever difficult times you may be facing.
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988 Lifeline text services are offered 24 hours a day, 7 days a week.
If you are having trouble connecting, we encourage you to call the 988 Lifeline at 988 or chat with us.
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Our team of crisis specialists are fellow hoosiers who have been thoroughly trained in suicide prevention and crisis chat response.
They are equipped to provide a listening ear and offer counsel and resources as needed.
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Yes! 988 is completely free to use. You won’t be charged for calling, chatting, or texting this service.
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Yes, your conversation is confidential, and we take privacy very seriously. However, we must comply with mandatory reporting laws.
This means if you share information about abuse or there’s an imminent risk of harm to yourself or others, we are required to take steps to ensure safety.
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No, you can remain anonymous. We only ask for basic information, like your age and gender, to tailor our support to your needs.
While a crisis specialist may ask for your name, you are welcome to remain anonymous.