Step 1

When you send a text to 988, you will be given options to connect with a crisis specialist from the Veterans, Spanish-language, LGBTQI+ service, or the main 988 Lifeline.

Step 2

When you text “next” you will be accepting our Terms of Service.

Step 3

You will then need to complete a brief survey to help your crisis specialist understand how they can best support you.

Step 4

You’ll receive a “wait” message with optional questions while we connect you to a crisis specialist.

Step 5

Your crisis specialist will say hello and introduce themselves.

Step 6

Your skilled crisis specialist will ask if you are safe.

Step 7

After they ask about your safety, they will be calm and comforting, listen to you, and provide support. They may also share helpful resources.